Welcome to thirdweb Support!

This section shows you how to leverage our Knowledge Base, request support, and understand our response process.

1. thirdweb Resources

Before opening a support ticket, check these resources:

Documentation: thirdweb Docs
Changelog: Stay up to date with our latest releases: thirdweb Changelog
Status Page: thirdweb Status
Guides & Troubleshooting: Explore tutorials and tips: thirdweb Guides
Templates: thirdweb Starters
Video Tutorials: YouTube
Playground: Test live in thirdweb Playground

2. How to Request Support

Submit a ticket through our system: thirdweb.com/support.
Our team operates worldwide and will respond as soon as possible.
- Response times may vary depending on issue severity and priority.
- We’ll keep you updated on your ticket’s progress.
For faster resolution, please include a minimal reproduction with step-by-step instructions.
Found an issue in our open-source code? Submit a PR: thirdweb-dev/js.

3. Response Time Expectations

Starter Plan

Estimated response time: 3 business days.
We aim to respond sooner when possible.

Growth Plan & Accelerate Customers

Estimated response time: Within 48 business hours.

Scale & Pro Plans

Estimated response time: Within 2 business hours.
Customers on the Scale or Pro plans get a dedicated Slack channel or Telegram group.

Need Help?

You can submit a ticket, and we’ll be happy to help you!